Cape Town Retail Manager


A great opportunity is available to work with as the retail shop manager with a small, young, outdoors orientated team in Paarden Eiland, Cape Town.


About CityROCK:

We are in the business of promoting a fun and healthy lifestyle, offering an exciting alternative to the run-of-the-mill large gym or retail company culture.  Our staff is a young, energetic, outdoor oriented team. We have a relaxed, fun, and disciplined environment. Our retail shop sells everything for the rock climbing and hiking/trekking/mountaineering market and is the largest and best outdoor mountain shops in SA.


As the Shop Manager, you would be required to:

  • Manage, evaluate and train staff, so you need to have good people skills.
  • Provide staff with an incentivised target structure.
  • Initiate marketing campaigns, in-store and on social media.
  • Evaluate competition.
  • Buying and pricing of goods.
  • Oversee the general upkeep and maintenance of the shop floor and displays.
  • Analyse and report sales information.
  • Maintain and update your technical product knowledge on a constant basis.
  • Interface with the gym department of CityROCK and with our Johannesburg branch.


  • Leadership skills
  • Have people management experience
  • Excellent customer service and communication skills


About Yourself:

  • Rock climber
  • Organised
  • Ability to work a flexible schedule, including evenings and weekends
  • Non-smoker
  • Young or young at heart
  • Ability to perform well in high-stress environments and multitask.
  • Goal orientated
  • Attention to detail


Salary will be R13,000 – R17,000, depending on prior experience. Plus a 10% incentive and R720 for medical aid.

If you think you fit the criteria, please send your CV to

If you have not heard back from us after two weeks, consider your application unsuccessful.


Cape Town General Manager


At CityROCK, we live by the work hard, play hard mentality. When our staff aren’t outside pushing their limits or training in the gym, they are sharing their passion for climbing with all of our members.

We are looking for someone to head up our passionate team at CityROCK Cape Town as a General Manager/ Gym Director


General Manager Job Description:

Reporting directly to the owners, the General Manager (GM) plays a unique role: working with the owners to develop the vision and create broad strategies for the business, while actively engaged in every element of the daily running of the facility and programs.


Skills and attributes:

  • Can easily switch back and forth between large and small-scale thinking; can be strategic one moment, and apply a bandage to a child’s finger the next moment.
  • Is a great people person: the GM will get to know most repeat gym users by name and will play an important role in the lives and general development of many staff members. The GM must value this role and recognise the importance of their personal touch to ensuring excellent customer service and a positive CityROCK brand in the community.
  • Is prepared to get their hands dirty. The GM works directly alongside all other floor and front desk staff; they must be prepared to do, clean, update, or discuss anything that they would ask the other staff to do as well. The GM works plenty of floor and front desk shifts, is present for planning and implementation of members events together with, fitting in their other tasks when the gym is slow or closed.
  • Exhibits strong organisational skills, including the ability to prioritise short and long-term requests or direction from the owners.
  • Has great writing skills. The GM is frequently sending professional emails, newsletters, assisting the marketing team in blasting out Facebook posts, thinking of tactful ways to reply to written complaints, and more!
  • Enjoys a challenge! The business is established, but very dynamic; there is always something new happening, unusual questions being asked, and new opportunities to explore. The GM should jump at the chance to analyse trends, make recommendations to the owners, make decisions within the vision and framework set out by the owners, and implement new strategies that keep CityROCK fresh, vibrant, and growing.
  • Is strongly independent yet appreciates a team approach. CityROCK’s owners give the GM a huge amount of discretion and responsibility; however, the GM understands that the strength of CityROCK is in its people – all of them. A sense of community within staff and within the membership is an intangible cultural element that the GM actively supports.


This is a full-time position that requires the GM to spend 40-45 hours a week at the gym – the majority of which while the gym is open, working with the team. In addition to these basic roles, the GM has a number of additional responsibilities.


Responsibilities include:

  • All aspects of staff management. You will be hiring, training, coaching, managing, disciplining, scheduling, counselling and if necessary retrenching or firing of staff.
  • Managing Administration of the Business. This includes payroll, monthly reporting, maintaining and improving systems and procedures.
  • Marketing and Sales. Create fun event nights and advertise them around the gym and town to increase customer and member base. Strategic planning in conjunction with the owners. GM should always be looking for ways to improve CityROCK’s services, do a better job of advertising, find new markets and new opportunities, figure out what is NOT working, target prospective desired employees, look at long term trends, monitor hours of operation relative to client use and revenue, look for efficiencies in staffing and resource use, etc. Based on this broad awareness of the business the GM is encouraged to bring forward recommendations to the owners for discussion.
  • A facility like this takes constant cleaning, maintenance route-setting and safety checks. You will need to ensure that this happens on a regular basis.


Qualifications & Skills:

  • Proven success in managing a high-performance team in a fast-paced environment.
  • Rock climbing and people management experience a must.
  • Dependable, self-motivated and able to work independently.
  • Detail orientated and good with follow through.
  • Strong time-management, organizational and multi-tasking skills.
  • Ability to work long days, late evenings and/or early mornings, and 2 weekend days per month.
  • Upbeat, energetic and motivated.
  • Strong entrepreneurial work ethic.
  • Good with numbers.
  • Understanding of sales and marketing.


Relevant work experience:

  • Service or retail work experience preferred
  • Sporting facility or sports management experience preferred
  • Excellent and proven people management skills
  • Climber
  • Entrepreneurial experience



Negotiable based on experience.

If you think you fit the criteria, please send your CV to

If you have not heard back from us after two weeks, consider your application unsuccessful.


Special Projects Coordinator (Cape Town or Johannesburg)


At CityROCK we are all passionate about climbing, living a healthy lifestyle and growing the community. How better to get people psyched about our sport than to host fun events, competitions, outdoor meets and much more? We are looking for a dynamic entrepreneur to join our team and run these projects.


Special Projects Coordinator Job Description:

Reporting to Cally Bishop and Robert Breyer, the Special Projects Coordinator (SPC) plays a unique role: together with the marketing team, the SPC maintains and builds the climbing community centred around CityROCK to keep their passion for climbing alive through numerous channels.


Skills and attributes:

  • The SPC needs to be in tune with the climbing community and on top of the latest news, trends and events. Must be a regular indoor or outdoor climber, MCSA membership a bonus.
  • Flair for working with people so as to cultivate and maintain partnerships with CityROCK members and the community. These interpersonal communication skills will need to extend to both written and verbal communication.
  • Exhibits strong organisational skills, including the ability to prioritise short and long-term requests or direction. Must be able to efficiently manage deadlines while prioritizing workloads.
  • Proficient in all social media platforms, Facebook, Instagram, Vimeo, YouTube, etc. and Computer programs: Word, Excel and Outlook. Excellent trouble shooting skills or knowing how to Google and source information.
  • Work well with minimal supervision. Self-motivated, team player, and attention to detail.


This is a full-time position and the SPC can be based in Cape Town or Johannesburg to service both CityROCK branches. Flexibility and ability to work evenings and weekends as necessary as well as travel to both branches is needed.


Responsibilities include:

  • Assist in the development, planning and execution of activities and events. These include our annual Reel Rock Tour Film Festival (and the Local is Lekker component); Climbing competitions (both indoors and outdoors); fun climbing events at our gyms (Top Rope Tough Guys, Boulder Bingo, etc.); organise/lead outdoor climbing meets and so on.
  • Work with facility managers to ensure proper event scheduling and staffing of all CityROCK events and even run the events yourself.
  • Develop ideas for fun IG/FB video clips to grow our social media presence.
  • Think out of the box in developing new ways to grow the community and CityROCK.



R10,000 – R15,000, depending on experience.

If you think you fit the criteria, please send your CV to

If you have not heard back from us after two weeks, consider your application unsuccessful.