Are you an outgoing and reliable people-person who lives, breathes and sleeps climbing? We want you on our team!
We’re on the hunt for some new superstars for our Johannesburg, Cape Town and Pretoria branches so that we can continue making CityROCK even bigger and better.
Check out the job descriptions for the available positions below and, if you think you’d be a good fit for our team, pop an email to [email protected] with your CV, a brief introduction, where you are based and what makes you right for the job.
We’re looking forward to hearing from you and growing our team!
We’re looking for enthusiastic, dynamic people to join our gym & events team on a part-time basis. Good climbing knowledge/experience and excellent customer service are essential; please note that this position requires weekend and evening availability.
Requirements include:
- Between 18 and 25 years old
- Matric certificate
- South African ID
- Must have a CityROCK top rope belay tag
- Able to work with children aged 5 to 13
- Able to work well in a team and individually
- Friendly, outgoing and assertive with a positive attitude
- Organised, reliable and responsible
- Passionate about climbing and knowledgeable about climbing gear and practices
- Weekend and evening availability
- Reliable transport
Responsibilities include:
- Assisting with CityROCK birthday parties (children aged 5 to 13 years) and other special events
- Facilitating customer check-ins, sales and bookings
- Communicating and enforcing safety policies at the gym
- Giving tours of the gym to first-time visitors while selling the CityROCK experience
- Taking first-time climbers on safety orientations and showing them how to use the gear and follow safety procedures
- Maintaining a wide knowledge base of climbing gear and best safety practices
- Proactively observing the facility and scanning for areas of concern
- Maintaining facility cleanliness and order
- Knowing CityROCK policies and procedures
These responsibilities are subject to change; any new procedures will be explained to you and training provided by your manager.
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Pretoria Gym Part-Time” in the subject line.
We’re looking for enthusiastic, dynamic people to join our team in the CityROCK Gear Shop on a part-time basis. Excellent customer service and a good knowledge of climbing and gear are essential; please note that this position requires weekend and evening availability.
Requirements include:
- 18 – 25 years old
- Must be an outdoors enthusiast, an active climber, and lead a healthy lifestyle
- Minimum 2 years of climbing experience
- Retail experience is a strong advantage
- Must have CityROCK lead belay tag
- Good knowledge of outdoor climbing and gear
- Enthusiastic about the outdoors and customer service
- Presentable, approachable and interactive with customers
- Able to efficiently answer customer questions in a friendly manner
- Good self-management skills and ability to work well as an individual and part of a team
- Able to work on a part-time basis with evening and weekend availability
- Reliable transport
Responsibilities include:
Customer service:
- Assisting customers with finding the correct products for their specific needs.
- Answering customer questions and offering the relevant knowledge required when using our products.
- Creating a great experience for new customers and long-standing members by providing friendly customer service with clear communication.
- Ensuring members are safe and having an enjoyable time while in the shop.
- Being helpful and efficient when facing customers and handling phone calls.
General:
- Knowing CityROCK’s policies and procedures.
- Assisting with ad hoc shop maintenance and inventory management.
These responsibilities are subject to change; any new procedures will be explained to you and training provided by your manager.
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Johannesburg Shop Part-Time” in the subject
We’re looking for an enthusiastic, hard-working person to join our full-time route-setting team! Candidates should be active indoor and outdoor climbers with bouldering and high-wall route-setting experience.
Requirements include:
- 18 years or older
- Matric certificate
- South African ID
- Minimum of 1 year indoor and outdoor climbing experience
- Passionate about indoor and outdoor climbing
- Knowledgeable about climbing gear
- Organised, reliable and responsible with good communication skills
- Able to work in a team and individually under minimal supervision
- Able to seek, accept and offer critical feedback in a professional manner
- Friendly and assertive with a positive attitude
- Able to forerun lead routes, top rope routes and boulder problems
- Willing to learn and grow with the company
As a CityROCK Route Setter you are passionate about creating meaningful movement and empathetic about the experience of all CityROCK climbers. You are curious, enjoy learning, have a positive attitude, and are psyched to work as a part of a collaborative teazm that supports one another’s growth. You understand that good setting is good customer service and you’re committed to providing remarkable climbing experiences for the community.
Responsibilities include:
- Setting sport climbing routes and boulder problems
- Stripping routes and maintenance
- Route forerunning and tweaking
- Customer interaction
- Wearing appropriate personal protective equipment when working on applicable tasks
- Serving as CityROCK representative, engaging with the community about climbing and routes as needed
- Adhering to work-at-heights safety standards and protocols
- Following established safety protocols and best practices at all times
- Maintaining a good quality of setting
- Analysing and addressing any safety issues, taking measures to eliminate them and reporting to the Head Route Setter as needed
- Serving as a CityROCK cultural example, consistently demonstrating and holding others accountable to CityROCK values
- Managing your time effectively to meet daily quotas as established by the Head Route Setter
- Working efficiently utilising the best tools and holds for the corresponding terrain and tasks
- Work collaboratively with the team, forerunning routes within your climbing ability and providing clear, constructive feedback to peers
- Set thoughtful and varied movement experiences while ensuring CityROCK’s Route Setting Standards, including Work at Height Standards, are upheld
- Regularly solicit and process feedback from the team, and provide clear feedback and learning opportunities to less-experienced Route Setters
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Full-Time Route Setter Johannesburg” in the subject line.
We’re looking for enthusiastic, dynamic people to join our gym & events team on a part-time basis. Good climbing knowledge/experience and excellent customer service are essential; please note that this position requires weekend and evening availability.
Requirements include:
- Between 18 and 25 years old
- Matric certificate
- South African ID
- Must have a CityROCK top rope belay tag
- Able to work with children aged 5 to 13
- Able to work well in a team and individually
- Friendly, outgoing and assertive with a positive attitude
- Organised, reliable and responsible
- Passionate about climbing and knowledgeable about climbing gear and practices
- Weekend and evening availability
- Reliable transport
Responsibilities include:
- Assisting with CityROCK birthday parties (children aged 5 to 13 years) and other special events
- Facilitating customer check-ins, sales and bookings
- Communicating and enforcing safety policies at the gym
- Giving tours of the gym to first-time visitors while selling the CityROCK experience
- Taking first-time climbers on safety orientations and showing them how to use the gear and follow safety procedures
- Maintaining a wide knowledge base of climbing gear and best safety practices
- Proactively observing the facility and scanning for areas of concern
- Maintaining facility cleanliness and order
- Knowing CityROCK policies and procedures
These responsibilities are subject to change; any new procedures will be explained to you and training provided by your manager.
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Cape Town Gym Part-Time” in the subject line.
We’re seeking an experienced and driven Assistant Gym Manager to help lead our climbing gym team. This role is ideal for someone who thrives in a leadership position, enjoys developing and motivating others, and is passionate about creating an exceptional experience for our members and visitors. Climbing experience, strong customer service skills, and the ability to confidently solve problems and make decisions are essential. Weekend and evening availability is required.
Requirements include:
- Age 25 years or older
- Matric certificate
- South African ID
- Must have a CityROCK top rope belay tag
- Must be an active climber and outdoors enthusiast leading a healthy lifestyle
- Must have previous managerial or leadership experience
- Be able to work well both in a team and as an individual with good self-management skills
- Presentable, approachable and interactive with clients
- Friendly, outgoing and assertive with a positive attitude
- Able to efficiently answer customer questions in a friendly manner
- A strong willingness to learn and grow with the company
- Computer literate with skills in Microsoft Office (Excel & Word)
- Fast learner able to work with POS and online booking systems
- Must have reliable transport
- Weekend and evening availability
Responsibilities include:
General:
- Supervising and leading the gym team
- Opening and closing the gym
- Opening and closing the tills
- Knowing CityROCK policies and procedures
- Communicating and enforcing safety policies at the gym
- Maintaining a wide knowledge base of climbing gear and best safety practices
Customer Service:
- Facilitating customer check-ins, sales, and bookings
- Ensuring all customers have been informed of our rules and regulations and enforcing them in a friendly manner
- Creating a great experience for new customers and long-standing members by providing friendly customer service with clear communication
- Ensuring members are safe and having an enjoyable time while on the floor
- Being helpful and efficient when dealing with telephone calls and facing customers
- Promptly, calmly and correctly resolving issues, or referring customers to the manager on duty if necessary
- Setting a good example when you train in the gym and live the CityROCK brand – you are part of a community of climbers and cannot enforce safety rules if you are seen breaking them at the gym or crag!
Other Ad Hoc
- Switchboard – answering customer questions and transferring calls to the correct department.
- Daily checking of phone messages and following up with customers
- Keeping the reception and coffee area neat and presentable
- Keeping the gym and climbing areas neat and presentable
- Reporting maintenance issues to the maintenance manager
- Filing and administration of membership forms, lost property, front desk gear rental, vouchers, till cash-up forms and other miscellaneous documents
These responsibilities are subject to change; any new procedures will be explained to you and training will be given by your manager.
How to Apply:
If you think you’d be a good fit, send your CV and a brief cover letter with an overview of your climbing/work experience to [email protected] with “Cape Town Assistant Manager” in the subject line.
We’re looking for enthusiastic, dynamic people to join our gym & events team on a part-time basis. Good climbing knowledge/experience and excellent customer service are essential; please note that this position requires weekend and evening availability.
Requirements include:
- Between 18 and 25 years old
- Matric certificate
- South African ID
- Must have a CityROCK top rope belay tag
- Able to work with children aged 5 to 13
- Able to work well in a team and individually
- Friendly, outgoing and assertive with a positive attitude
- Organised, reliable and responsible
- Passionate about climbing and knowledgeable about climbing gear and practices
- Weekend and evening availability
- Reliable transport
Responsibilities include:
- Assisting with CityROCK birthday parties (children aged 5 to 13 years) and other special events
- Facilitating customer check-ins, sales and bookings
- Communicating and enforcing safety policies at the gym
- Giving tours of the gym to first-time visitors while selling the CityROCK experience
- Taking first-time climbers on safety orientations and showing them how to use the gear and follow safety procedures
- Maintaining a wide knowledge base of climbing gear and best safety practices
- Proactively observing the facility and scanning for areas of concern
- Maintaining facility cleanliness and order
- Knowing CityROCK policies and procedures
These responsibilities are subject to change; any new procedures will be explained to you and training provided by your manager.
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Cape Town Gym Part-Time” in the subject line.
We’re looking for enthusiastic, dynamic people to join our team in the CityROCK Gear Shop on a part-time basis. Excellent customer service and a good knowledge of climbing and gear are essential; please note that this position requires weekend and evening availability.
Requirements include:
- Must be an outdoors enthusiast, an active climber, and lead a healthy lifestyle
- Minimum 2 years of climbing experience
- Retail experience is a strong advantage
- Must have CityROCK lead belay tag
- Good knowledge of outdoor climbing and gear
- Enthusiastic about the outdoors and customer service
- Presentable, approachable and interactive with customers
- Able to efficiently answer customer questions in a friendly manner
- Good self-management skills and ability to work well as an individual and part of a team
- Able to work on a part-time basis with evening and weekend availability
- Reliable transport
Responsibilities include:
Customer service:
- Assisting customers with finding the correct products for their specific needs.
- Answering customer questions and offering the relevant knowledge required when using our products.
- Creating a great experience for new customers and long-standing members by providing friendly customer service with clear communication.
- Ensuring members are safe and having an enjoyable time while in the shop.
- Being helpful and efficient when facing customers and handling phone calls.
General:
- Knowing CityROCK’s policies and procedures.
- Assisting with ad hoc shop maintenance and inventory management.
These responsibilities are subject to change; any new procedures will be explained to you and training provided by your manager.
How to Apply:
Send your CV with a brief cover letter and an overview of your climbing and work experience to [email protected] with “Cape Town Shop Part-Time” in the subject