Work at CityROCK

CityROCK Cape Town

Part-Time Gear Shop Assistant

This position is for an enthusiastic and dynamic person to work with the gear shop team. Good climbing knowledge and excellent customer service abilities are required. This position requires weekend and evening work.

Responsibilities include:

• Customer service and Sales
• Knowing CityROCK’s policies and procedures
• Shop maintenance

Detailed requirements include:

Personal:

• Must be an outdoors enthusiast and must be an active climber and lead a healthy life style.
• Be able to work well as a team but also as an individual with good self-managing skills.
• Presentable, approachable and interactive with clients.
• Customer sales and enquiries—knowledge of how to efficiently answer customer question in a friendly manner.
• A strong willingness to learn and grow with the company.
• Must have own reliable transport.
• Able to work on a part-time basis, evenings and weekends are required.

Customer service:

• Assisting customers with finding the correct products for their specific needs.
• Assisting customers with the relevant knowledge require when using products that we sell.

• Creating a great experience for new customers and long-standing members by providing good and friendly customer service with clear communication.
• Ensuring members are safe and having an enjoyable time while in the shop.
• Being helpful and efficient when dealing with telephone calls and facing customers.

Work Schedule:

• Weekends and evenings.

How to Apply: 

Send your CV with a brief cover letter and an overview of your climbing and work experience to careers@cityrock.co.za with “Cape Town Shop Part-Time” in the subject line. 

CityROCK Cape Town

Part-Time Gym Assistant & Activity Coordinator

This position is for an enthusiastic and dynamic person to work with the gym & events team. Good climbing knowledge and excellent customer service abilities are required. This position requires weekend and evening work.

Responsibilities include:

• Assisting with CityROCK birthday parties (children aged 5 to 13 years) and other special events
• Knowing CityROCK policies and procedures
• Facilitating customer check-ins, sales, and bookings.
• Communicating and enforcing safety policies at the gym.
• Giving tours of the gym to first-time visitors while selling the CityROCK experience.
• Taking first-time climbers on safety orientations and showing them how to use the gear and follow safety procedures.
• Maintaining a wide knowledge base of climbing gear and best safety practices.
• Proactively observing the facility and scanning for areas of concern.
• Maintaining facility cleanliness and order.

Requirements:

Personal:

• Must be between 18 and 25 years old.
• Must have a CityROCK top rope belay tag.
• Must have own reliable transport.
• Must be available to work weekends.
• Organised, friendly, assertive, and able to anticipate the needs of customers.
• Passionate about climbing, knowledgeable about climbing gear and dedicated to customer service.

Work Schedule:

• Weekends and evenings.

How to Apply: 

Send your CV with a brief cover letter and an overview of your climbing and work experience to careers@cityrock.co.za with “Cape Town Gym Part-Time” in the subject line. 

CityROCK Johannesburg

Part-Time Gear Shop Assistant

We’re looking for enthusiastic, dynamic people to join our team in the CityROCK Gear Shop on a part-time basis. Excellent customer service and a good knowledge of climbing and gear are essential; please note that this position requires weekend and evening availability.

Requirements include:

• Must be an outdoors enthusiast, an active climber, and lead a healthy lifestyle.
• Minimum 2 years of climbing experience.
• Minimum 1 year of retail experience.
• Must have CityROCK lead belay tag.
• Good knowledge of outdoor climbing and gear.
• Enthusiastic about the outdoors and customer service
• Presentable, approachable and interactive with customers.
• Able to efficiently answer customer questions in a friendly manner.
• Good self-management skills and ability to work well as an individual and part of a team.
• Able to work on a part-time basis with evening and weekend availability.
• Reliable transport.

Responsibilities include:

Customer service:

• Assisting customers with finding the correct products for their specific needs.
• Answering customer questions and offering the relevant knowledge required when using our products.
• Creating a great experience for new customers and long-standing members by providing friendly customer service with clear communication.
• Ensuring members are safe and having an enjoyable time while in the shop.
• Being helpful and efficient when facing customers and handling phone calls.

General:

• Knowing CityROCK’s policies and procedures.
• Assisting with ad hoc shop maintenance and inventory management.

How to Apply: 

Send your CV with a brief cover letter and an overview of your climbing and work experience to careers@cityrock.co.za with “Johannesburg Shop Part-Time” in the subject line.

CityROCK Johannesburg

Part-Time Gym Assistant & Activity Coordinator

Are you between 16 and 25 years old and looking for a part time gig? This position is for an enthusiastic and dynamic person to work with the gym & events team. Good climbing knowledge and excellent customer service abilities are required. This position requires weekend and evening work.

Responsibilities include:

• Assisting with CityROCK birthday parties (children aged 5 to 13 years) and other special events
• Knowing CityROCK policies and procedures
• Facilitating customer check-ins, sales, and bookings.
• Communicating and enforcing safety policies at the gym.
• Giving tours of the gym to first-time visitors while selling the CityROCK experience.
• Taking first-time climbers on safety orientations and showing them how to use the gear and follow safety procedures.
• Maintaining a wide knowledge base of climbing gear and best safety practices.
• Proactively observing the facility and scanning for areas of concern.
• Maintaining facility cleanliness and order.

Requirements:

Personal:

• Must be between 16 and 25 years old.
• Must have a CityROCK top rope belay tag.
• Must have own reliable transport.
• Must be available to work weekends.
• Organised, friendly, assertive, and able to anticipate the needs of customers.
• Passionate about climbing, knowledgeable about climbing gear and dedicated to customer service.

Work Schedule:

• Weekends and evenings.

How to Apply: 

Send your CV with a brief cover letter and an overview of your climbing and work experience to careers@cityrock.co.za with “Johannesburg Gym Part-Time” in the subject line. 

CityROCK Johannesburg

Full-Time Route Setter

This position is for an enthusiastic and dynamic person to work with the route setting team. As a CityROCK Route Setter you are passionate about creating meaningful movement and empathetic about the experience of all CityROCK climbers.  You are curious, enjoy learning, have a positive attitude, and are psyched to work as a part of a collaborative team that supports one another’s growth. You understand that good setting is good customer service and you’re committed to providing remarkable climbing experiences for the community. 

Responsibilities include:

• Setting sport routes and boulder problems
• Stripping routes and maintenance
• Forerunning and customer interaction

Detailed requirements include:

You will:

• Set thoughtful and varied movement experiences while ensuring CityROCK’s Route Setting Standards, including Work at Height Standards, are upheld
• Follow established safety protocols and best practices at all times; analyse and address any safety issues, take measures to eliminate them and report to Head Route Setter as needed

• Maintain clean and organised work spaces at all times 
• Manage time effectively and meet daily quotas as established by the Head Route Setter
• Work efficiently, utilising best tools and holds for corresponding terrain and tasks 
• Work collaboratively with the team, forerunning routes within your climbing ability and providing clear, constructive feedback to peers
• Regularly solicit and process feedback from the team, and provide clear feedback and learning opportunities to less-experienced Route Setters
• Serve as a CityROCK cultural example, consistently demonstrating and holding others accountable to CityROCK values
• Serve as CityROCK representative, engaging with the community about climbing and routes as needed
• Required to wear appropriate personal protective equipment when working on applicable tasks

You are:

• An experienced climber with a minimum of 1 years’ experience both indoors and outdoors
• Passionate about climbing — indoors and outdoors
• Knowledgeable about climbing gear
• At least 18 years old
• Organised, friendly and assertive
• Able to seek and accept, as well as give, critical feedback in a professional manner
• A positive attitude and be a team player
• Able to forerun lead routes, top rope routes, and boulder problems

How to Apply: 

Send your CV with a brief cover letter and an overview of your climbing and work experience to chevaan@cityrock.co.za with “Johannesburg Full-Time Route Setter” in the subject line.