Work at CityROCK

Are you an outgoing and reliable people-person who lives, breathes and sleeps climbing? We want you on our team!

We’re on the hunt for some new gym, shop and route setting superstars for our Johannesburg, Cape Town and Pretoria branches so that we can continue making CityROCK even bigger and better.

Check out the job descriptions for the available positions below and, if you think you’d be a good fit for our team, pop an email to careers@cityrock.co.za with your CV, a brief introduction, where you are based and what makes you right for the job.

We’re looking forward to hearing from you and growing our team!


CityROCK Cape Town

Part-Time Gym Assistant

This position is for an enthusiastic and dynamic person to work with the gym team. Good climbing knowledge and excellent customer service abilities are required. This position requires weekend and evening work.

Part-time Activity Coordinator

Responsibilities include:

  • Customer service
  • Knowing CityROCK policies and procedures
  • Facilitate customer check-ins, sales, and bookings.
  • Communicate and enforce safety policies at the gym.
  • Give tours of the gym to first-time visitors while selling the CityROCK experience.
  • Take first-time climbers on safety orientations and show them the equipment they are permitted to use depending on their level of climbing qualifications.
  • Assist with CityROCK birthday parties.
  • Maintain a wide knowledge base of climbing gear and best safety practices.
  • Proactively observe the facility and scan for areas of concern.
  • Maintain facility cleanliness and order.

Requirements:

Personal:

  • Must be at least 18 years old.
  • Organised, friendly, assertive, and able to anticipate the needs of customers.
  • Passionate about climbing and knowledgeable about climbing gear.
  • Dedicated to customer service.
  • Must have own reliable transport.

Work Schedule:

  • Weekends and evenings.

How to Apply: 

Interested candidates should submit their resume, a cover letter, and climbing experience to careers@cityrock.co.za
Please include “Part-time Gym Assistant Application” in the subject line. 

CityROCK Johannesburg

Full-Time Route Setter

This position is for an enthusiastic and dynamic person to work with the route setting team. As a CityROCK Route Setter you are passionate about creating meaningful movement and empathetic about the experience of all CityROCK climbers.  You are curious, enjoy learning, have a positive attitude, and are psyched to work as a part of a collaborative team that supports one another’s growth. You understand that good setting is good customer service and you’re committed to providing remarkable climbing experiences for the community. 

Responsibilities include:

  • Setting sport routes and boulder problems
  • Stripping routes and maintenance
  • Forerunning and customer interaction

Detailed requirements include:

You will:

  • Set thoughtful and varied movement experiences while ensuring CityROCK’s Route Setting Standards, including Work at Height Standards, are upheld
  • Follow established safety protocols and best practices at all times; analyse and address any safety issues, take measures to eliminate them and report to Head Route Setter as needed
  • Maintain clean and organised work spaces at all times 
  • Manage time effectively and meet daily quotas as established by the Head Route Setter
  • Work efficiently, utilising best tools and holds for corresponding terrain and tasks 
  • Work collaboratively with the team, forerunning routes within your climbing ability and providing clear, constructive feedback to peers
  • Regularly solicit and process feedback from the team, and provide clear feedback and learning opportunities to less-experienced Route Setters
  • Serve as a CityROCK cultural example, consistently demonstrating and holding others accountable to CityROCK values
  • Serve as CityROCK representative, engaging with the community about climbing and routes as needed
  • Required to wear appropriate personal protective equipment when working on applicable tasks

You are:

  • An experienced climber with a minimum of 1 years’ experience both indoors and outdoors
  • Passionate about climbing — indoors and outdoors
  • Knowledgeable about climbing gear
  • At least 18 years old
  • Organised, friendly and assertive
  • Able to seek and accept, as well as give, critical feedback in a professional manner
  • A positive attitude and be a team player
  • Able to forerun lead routes, top rope routes, and boulder problems

CityROCK JHB, PTA or CPT

Operations Director

Role Description

This is a full-time on-site role visiting all branches regularly. As the Operations Director, you will play a pivotal role in overseeing and optimizing the day-to-day operations of CityROCK. You will work closely with the management team and Chief Operations Officer to drive strategic initiatives, enhance operational efficiency, and ensure a positive work environment for our dedicated staff. This role requires a hands-on approach, a passion for fostering a healthy workplace culture, and a commitment to customer satisfaction.

Qualifications

  • Experience in operations management, analytical skills, and communication skills
  • Experience in customer service and conflict resolution
  • Experience in staff human resources management
  • Ability to work well independently and as part of a team
  • Strong organizational and multitasking skills
  • Ability to work in a fast-paced environment and under pressure
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office and other relevant software applications
  • Experience in the outdoor industry is a plus

Qualifications: 

Bachelor’s degree in business administration or related field.

Hours: 

45 hours a week max working hours, evening and weekend work may be needed from time to time.  

How to Apply: 

Interested candidates should submit their resume, a cover letter, and portfolio (if applicable) to cally@cityrock.co.za
Please include “Operations Director” in the subject line. 

CityROCK Johannesburg

Full-Time Product Guide

This position is for an enthusiastic and dynamic person to work with the gym team. Good climbing knowledge, great problem-solving skills and excellent administration abilities are required. This position requires weekend and evening work.

Responsibilities include:

  • Customer service and Sales
  • Knowing CityROCK’s policies and procedures
  • Shop maintenance

Detailed requirements include:

Personal:

  • Must be an outdoors enthusiast and must be an active climber and lead a healthy life style.
  • Sport and Trad Climbing knowledge is a strong advantage.
  • Be able to work well as a team but also as an individual with good self-managing skills.
  • Presentable, approachable and interactive with clients.
  • Customer sales and enquiries—knowledge of how to efficiently answer customer question in a friendly manner.
  • A strong willingness to learn and grow with the company.
  • Must have own reliable transport.
  • Able to work on a full-time basis, evenings and weekends may be required.

Customer service:

  • Assisting customers with finding the correct products for their specific needs.
  • Assisting customers with the relevant knowledge require when using products that we sell.
  • Assisting customers with quotations and invoices.
  • Must be computer literate – skills in Excel, Word and be able to learn our inventory management system quickly.
  • Provide after sales service by following up on items placed in the hold cupboard, contacting customers when products they have ordered have arrived, and managing and facilitating returns, exchanges and repairs for customers.
  • Ensuring all customers have been informed of our rules and regulations and enforcing them in a friendly manner.
  • Creating a great experience for new customers and long-standing members by providing good and friendly customer service with clear communication.
  • Ensuring members are safe and having an enjoyable time while in the shop.
  • Being helpful and efficient when dealing with telephone calls and facing customers. Promptly and correctly handling of problems and situations as they come up by remaining calm and referring them to the manager on duty if the situation cannot be resolved by yourself.
  • Set a good example when you train in the gym and live the CityROCK brand, you are a part of a community of climbers and cannot enforce safety rules if you are seen breaking them in the gym or crag.

Shop Maintenance

  • Following the daily shop maintenance schedule.
  • Ensuring that the shelves are always well stocked and using the backorder sheet when appropriate.
  • Keeping the shop neat and tidy, as well as dusting daily.
  • Receiving and checking deliveries.
  • Sending and receiving IBT’s.
  • Keeping track of products in the hold cupboard.
  • Assisting with stock count
  • Maintaining and organising the storerooms.

How to Apply: 

Interested candidates should submit their resume, a cover letter, and portfolio (if applicable) to careers@cityrock.co.za
Please include “Full-time Shop Assistant Application” in the subject line.