Manage your Membership

Less Admin. More Climbing.
Need to freeze your membership, update your details, cancel your membership, or ask a question? Submit your request below and we’ll take it from here.
Every request is logged, tracked, and handled by the right team, with an email confirmation sent once everything has been processed.
Submit Membership Change

Frequently asked questions

We love being flexible. If you want to change your membership type or update your bank details, follow the link below, complete the form and we will get you sorted.

Membership Help Centre

Follow the link below to cancel your membership. We hope to see you back sometime soon! If you are on a monthly membership, Debit order cancellation requires a one calendar month notice period, and your next due debit order will still apply, and your contract will only be terminated at the end of the next month.

Membership Help Centre

Something come up and you can’t climb for a couple months? Use the form below to freeze your monthly membership until you’re able to reactivate it again with no start-up cost!

Memberships can be frozen for between 1 and 6 calendar months. Debit order freezes requires a one calendar month notice period, and your next due debit order will still apply; your contract will only be frozen at the end of the next month.

Membership Help Centre

To access your membership profile, simply login with your sign-up email through the below links to view invoices, statements or update your contact details so we can stay in touch!

Cape Town Johannesburg Pretoria

If you have more questions or just check in (we love a good catch up), email us at [email protected] or in person with our team at front desk on your next visit!

Select a Location below to view Membership and Pricing

CityROCK Cape Town

CityROCK Johannesburg

CityROCK Pretoria

Start a CityROCK Cape Town
Membership
Start a CityROCK Johannesburg
Membership
Start a CityROCK Pretoria
Membership