Privacy Policy

Last updated: June 28, 2021

CityROCK is dedicated to protecting your privacy. This policy explains what data we collect, why we collect it, and what we do with it. We take privacy issues very seriously, and never sell lists, personal information or email addresses. Please read the following to learn more about our Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Indoor Climbing Centre (Pty) Ltd t/a CityROCK.
  • Country refers to: South Africa
  • Personal Data is any information that relates to an identified or identifiable individual. Service refers to all offerings from CityROCK, including but not limited to general
  • entry, memberships, events, courses, marketing etc.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Website refers to CityROCK, accessible from You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data
Types of Data Collected
Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Liability waiver

We use a 3rd party software called Smartwaiver. View their Privacy Policy.
Smartwaiver online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. You must use an SSL- enabled browser such as Chrome, Firefox, Internet Explorer or Safari. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
Date collection includes, but not limited to; Email address; First name and last name; Phone number; Address, State, Province, Postal code, City; Emergency contacts

Membership Access:

  • We use a 3rd party software called Itensity. View their Privacy Policy.
  • Itensity employ a variety of security measures to safeguard your personal information including authentication, encryption (salting, hashing and SSL), brute force protection and sound software security practices.
  • Account: Name, address, contact details and ID number
  • Bank Details: Account number, Branch Code and Account owner. It is required so your facility can run debit orders against your account
  • We retain this information as long as you use our products or services and for at least one year after you are no longer an active member at any of our facilities and have not participated in any events as required by the Electronic Communications and Transactions Act 25 of 2005
  • If there are support queries on your account your information may be viewed by our employees. Our employees will only use your information to resolve these queries and will not save, duplicate or distribute your information
  • All financial details are kept for 5 years after tax submission as required by the Tax Administration Act 28 of 2011

Website usage information

  • Our website uses Google Analytics which is a web analysis service provided by Google. Google automatically collects Cookie and website Usage Data and uses it to track and examine the use of, to prepare reports and share them with other Google services. Google does not associate your IP address with the usage information it collects. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google is based in the US and is certified under the EU-US Safe Harbor agreement. Google’s privacy policy is here. You may opt out of Google analytics by following these directions.
  • Miscellaneous information:
    • Course bookings, event, class attendance etc.
    • We use a 3rd party software called Setmore. View their Privacy Policy.
    • When and where you attended courses, classes and/or events.
    • This information includes customer’s name, phone number, email address. For example, with your consent, you may link your Setmore account with your Google Contacts account, or other similar service, which allows Setmore to obtain personal information from that account. This import feature is powered by Google OAuth and Setmore, which requests the Setmore account owner to authorize the transfer of contact information and does not attempt to access your Google password. Setmore does not use the contact information obtained during the import process for any other purpose, and does not share contact information with third parties without your consent.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Right to access and rectify your information

You may access and update your contact details by logging in to your Itensity Membership account and accessing the My Profile page. Alternatively you can contact us to update your contact details on any of our platforms at any time. Email
You may remove your contact details from applicable facility newsletter mailing lists by unsubscribing with the link provided in the newsletter.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Right to request removal of information
You have the right to request the removal of your information as is required by the Protection of Personal Information Act (“POPI”) once in operation. You can request this by emailing us at
The Removal will only commence if it is not in contravention of other legal acts.

Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy
From time to time it may become necessary to make changes to this privacy policy. It is your responsibility to periodically check our website for any changes.

Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: